Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. General questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping on orders over $50 and free returns, so you can try our products risk-free.

2. product questions

How do I apply the patch I bought?

1. Peel off 1 new patch daily.

2. Best to apply first thing in morning.

3. Apply adhesive side down to upper arm, shoulder, wrist or back.

4. Leave in place for up to 10 hours.

5. Apply patch to clean, dry and hair free area.

Do I need to clean my skin prior to applying?

Yes. Affix the patch to skin that is both clean and dry, ensuring it is free of hair.

Is this patch waterproof?

Note that the patch is not designed to be waterproof. Refrain from placing the patch in areas prone to excessive sweating.

Is the patch product latex free?

Yes, all our patch products are made with latex free material.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing us here.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm MST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website.

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 10790 W 50th Ave, Ste 1200 Wheat Ridge CO 80033.